For transfers arranged through travel experts, safety protocols outlined by the Greek governmental authorities are applied. Training indicates the use of personal protective equipment (PPE). Our drivers have hand sanitizers available in the car at all times, both for themselves and for guests. Each vehicle is rigorously sanitized after each use.
For transfers arranged directly by Daios Cove, only guests in the same room travel together per car or minibus. Cars and minibuses are rigorously sanitized after each use. Baby and kiddie seats are provided upon request, thoroughly cleaned and sanitized after each use.

Arrival

• Cars and minibuses are rigorously sanitized after each use. For transfers arranged directly by Daios Cove, only guests in the same room travel together per car or minibus.
• Baby and kiddie seats provided upon request, thoroughly cleaned and sanitized after each use.
• For transfers arranged through travel experts, safety protocols outlined by the Greek governmental authorities are applied.
• Disinfection of guest luggage and handling with personal protective equipment (PPE).
• Contactless opening of doors automatically at arrival.
• Fresh air circulation in all indoor areas of the resort.
• Thorough, regular cleaning of surfaces, door handles, buttons with professionally certified disinfectants. Sanitation of POS equipment, room keys and ATM machine.
• Touchless check-in procedure with safe spacing and PPE in place.

Staying with us

• Pre-arrival Disinfection. Thorough room disinfection following our enhanced hygiene protocols. Use of leading disinfectants and aerial equipment certified by our expert partners.
• Room Sanitation. Deep cleaning of all rooms, suites and villas with full sanitation of high-contact surfaces - door handles, fittings, telephone, electrical equipment, switches and bathroom accessories.
• Housekeeping. Housekeeping cleaning services are scheduled to match guest’s preferences in order to minimize physical contact.
• Linen Service. All sheets and towels are changed every second day according to our enhanced hygiene protocol unless otherwise requested by our guest.
• A/C Disinfection & Water Control. A/C filters, air ducts and screens are thoroughly disinfected, and air quality and water tested for optimum levels.
• Individual & Private Pools. Rigorous water testing and cleansing for maximum water efficiency. Thorough water quality checks on our sea water chlorinated pool following WHO guidelines.
• Thorough cleaning and aerial disinfection of all rooms, suites and villas take place prior to each arrival. The housekeeping team offers deep cleaning of all rooms, suites and villas with full sanitation of high-contact surfaces - door handles, fittings, telephone, electrical equipment, switches and bathroom accessories. The A/C filters, air ducts and screens are rigorously disinfected, and air quality and water tested for optimum levels.
• In order to minimize physical contact following safe spacing protocols, housekeeping cleaning services are scheduled according to guest’s preferences.
• Our partners are institutional and hotel laundry cleaning experts with 50 years of experience, offering cleaning and sanitation processes with quality results following Management System EN ISO 9001: 2008 in line with industrial laundries. Procedures include maintaining a high standard of quality linen, meeting hospitality requirements through strict infection control policies, testing wash formulas regularly, utilizing modern computer tracking and recording of laundry data including the measuring of cleaned linen and implementing equipment upgrades, updates and preventative maintenance. We have adopted high temperature principle washing, to thermally disinfect linen preventing cross-infection. Wash temperatures of 65 to 70°C are adequate to thermally disinfect laundry. In some cases, when dealing with delicate fabrics and personal garments the wash temperature is reduced to 40°C.

Dining

• All team members trained in Covid-safe procedures and equipped with full PPE changed on a regular basis.
• Required safe spacing between tables with reduced seating. Contactless reservations available via the Daios Cove mobile app at all dining venues to minimize physical contact.
• HACCP, stringent ISO 9001:2015 & ISO 22000:2005 kitchen protocols enhanced.
• Menus in digital form available via the Daios Cove mobile app. Printed menus available upon request.
• Regular equipment and machine disinfection, sanitation of all high-touch surfaces and POS machines.
• À la carte dining available in all three restaurants.
• All public spaces have reduced seating and adhere to the required safe spacing between tables. In order to ensure safe spacing at all dining venues, reservations are made via the Daios Cove mobile app or by phone to Guest Relations.
• Al fresco dining in nature has always been a huge part of the Daios Cove experience and it remains so. All dining venues have ample outdoor space where safe spacing is ensured with reduced seating.
• Menus for all dining venues are available in digital form via the Daios Cove Mobile App as well as onsite. Equipment and POS machines are disinfected after each use including all high-touch surfaces. On the beach in particular, safe spacing measures are adhered to between sunbed sets with disinfection of sunbeds, loungers and other equipment after each use. Our team members are all highly trained and certified in Covid-safe procedures and equipped with full PPE changed regularly.
• Our resort enforces the safety management requirements in food & beverage processing and serving. HACCP is a management system in which food safety is addressed through the analysis and control of biological, chemical, and physical hazards from raw material production, procurement and handling, to manufacturing, distribution and consumption of the finished product. The resort complies with all HACCP directives and protocols.
• Cleaning and Disinfection within the food preparation sites is a core part of our activities and considered a pre-requisite for the HACCP plan. Our cleaning schedule provides full details including what is to be cleaned, the materials to be used, the frequency and cleaning method to be used, the standard expected, safety precautions, employees responsible for cleaning, monitoring and recording of the cleaning operation as well as validation of efficacy.

Sports & Wellness

• Outdoor Wellness Workouts. Fitness programmes designed by BXR London, yoga and pilates classes outdoors with full hygiene standards in place.
• Water Sports & Scuba Diving. Reservations for small groups with all equipment sanitized between uses.
• Gym. Pre-booking required to ensure safe spacing. Full sanitation of all gym equipment after each use and daily deep sterilization. Sanitation stations provided for guests.
• Sailing & Rib Boat. Reservations for small groups. All surfaces disinfected between sessions and PPE used by instructors.
• Tennis Court. Maximum number of participants on court: 4All equipment cleaned and sanitized between uses.
• The fitness centre is in operation and pre-booking is required to ensure safe spacing. Operating hours are 7.00 – 12.00, 16.00 – 19.00. Full sanitation of all gym equipment takes place after each use as well as a daily deep sterilization with sanitation stations for guests. Fitness programmes are designed by BXR London, as well as yoga and pilates classes and wellness workouts outdoors with full hygiene standards in place.

Advanced Medical Services

• A 24-hour doctor on call service is available in resort. In case of a guest reporting or observed with coronavirus-like symptoms, the guest will be instructed to stay in their room until medical services arrive, while Government authorities will be immediately informed. Furthermore, a detailed updated Prevention of Spread Infection (POSI) procedure is applied on site immediately along with instructions.
• A guest reporting or observed with coronavirus-like symptoms will be provided with PPE immediately as well as instructions for self-isolation in their room until medical services arrive and Government authorities immediately informed. There are also non-invasive, contactless temperature checks available in a designated testing area of the resort and a doctor for onsite visits 24/7. The resort has a partnership with expert professionals at the Creta Interclinic medical centre and a detailed updated Prevention of Spread Infection (POSI) procedure is applied on property including a coronavirus protocol.
• Daios Cove has partnered with the Interclinic medical centre offering certified medical services. Interclinic is an established private company providing advanced medical assistance on the island of Crete with a private hospital and ambulances fully equipped for all medical emergencies. With exceptional patient-focused assistance 24/7, the company’s multilingual team of expert doctors and medical staff are on hand for in-resort visits.

Pools

• All outdoor pools are in use and chlorinated, using sea water to enhance our hygiene protocol. Furthermore, we follow European Union procedures and guidelines for proper operation, maintenance, and disinfection.
• Main Pool. The required safe spacing measures are applied between parasols and loungers with regular disinfection of sunbeds, loungers and equipment after each use. Thorough water quality checks are performed on our heated sea water chlorinated pool according to WHO guidelines.
• Individual & private pools. Rigorous water testing and cleansing are conducted for maximum water efficiency. Thorough water quality checks are performed on our sea water chlorinated pools according to WHO guidelines.

Beach

• All the required safe spacing measures between sunbed sets are in place with regular disinfection of sunbeds, loungers and equipment after each use. All team members are trained in Covid-safe procedures and equipped with full PPE changed on a regular basis. The menu at The Beach House is available in digital form via the Daios Cove mobile app or on site.

Goco SPA

• 30-minute allowance between treatments for sanitation of treatment cabin.
• We take bookings for facial and body treaments, as well as massages. In order to guarantee hygiene standards, we have a 30-minute allowance gap between treatments for sanitation of treatment cabin.
• All therapists wash their hands thoroughly and disinfect all materials used before, during and after a service. As standard practice, all staff members are trained to follow personal hygiene habits, required by state and local public health departments. In addition, we have implemented heightened cleaning regimens (including the use of disinfectants known to work on similar viruses to the novel coronavirus), increased health-related signage and have added hand sanitizer to all service rooms.
• Facilities are sanitized daily whilst we implement mid-day and mid-afternoon disinfections as a precaution. We wash all equipment with soap and hot water and use boiling water for 20 minutes on a rolling boil. This procedure includes placing equipment in alcohol for 30 minutes for sterilization prior to storing.

DETAILED ROOM TYPE FURNISHING TABLE

BEACH BAR

CRYSTAL BOX BAR

PANGEA RESTAURANT

TAVERNA RESTAURANT

OCEAN RESTAURANT